Refund policy

Refund Policy
Last updated: 25/08/2026
What this policy covers
We replace or refund items that arrive damaged, faulty, or incorrect. Because every set is shipped compressed and sealed for hygiene reasons, we are not able to accept returns for change of mind once a package has been opened.
Please read the product page carefully before ordering, including the section explaining who the set is not suitable for. If you are unsure whether it fits how you sleep or the size of your bed, contact us before you buy — we would rather answer your questions than have you order something that does not suit you.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or is not the item you ordered, contact us within 30 days of delivery.
Email us at raritatltd@gmail.com

 with:Your order number
A short description of the problem
Clear photographs showing the damage or fault, including the packaging if it was damaged in transit
We aim to respond within one business day.
Once we have confirmed the issue, you may choose either:
A replacement sent to you at no cost, or
A full refund of the amount you paid
You do not need to send the item back to us. Return shipping on a product this size is not practical, so we do not ask for it. Keep or dispose of the item as you see fit.
What is not covered
Change of mind after the package has been opened
Discomfort or personal preference regarding firmness, height, or feel
Damage caused by misuse, alteration, or washing the foam (covers are washable; the foam is not)
Normal softening of foam over time with regular use
Items reported more than 30 days after delivery
Order cancellations
If you need to cancel, email us as soon as possible. We can cancel and refund in full at any point before your order has shipped. Once a parcel has left our supplier we are no longer able to stop it, and the policy above applies instead.
Items that never arrive
If tracking shows no movement for an extended period, or your parcel is marked delivered but you have not received it, contact us. We will investigate with the carrier and either resend the order or refund you in full.
Incorrect address
Please check your shipping address at checkout. If a parcel is returned to us or lost because the address was incomplete or incorrect, we can resend it, but the cost of the second shipment will be charged.
How refunds are issued
Approved refunds are issued to the original payment method. Depending on your bank or card provider, the funds usually appear within 5 to 10 business days.
Contact
raritatltd@gmail.com
We read every message ourselves and reply within one business day.